First International Standard on Accessible Tourism for All

First International Standard on Accessible Tourism for All

The International Organization for Standardization (ISO) has published the world’s first standard on accessible tourism, ISO 21902 Tourism and related services – Accessible tourism for all – Requirements and recommendations.

The UNE-ISO 21902 standard offers guidelines to ensure equal access to tourism for all. For example, in their written communications, tourism establishments must use clear and simple language following a logical sequence, with images and graphic symbols where appropriate, and with contrasting colors and easy-to-read fonts. The standard also aims to help people with disabilities and limited mobility.   

The World Tourism Organization (UNWTO) in collaboration with its partners led the development of this universal standard on an international level, which addresses tour operators, as well as public sector travel and tourism organizations.  

Throughout 2021 and 2022, these international organizations together with experts, will hold an awareness campaign targeting their associates to stress the harmonization of accessible tourism on a global scale by means of standards.

Ayjahan Ataballyeva